Tag: customers

Capital and Risk, Operational

The newest way to combat fraud: A one-time credit-card number you can throw away

April 2, 2018

Via: Market Watch

Is there a solution to credit-card fraud? Hackers have potentially breached the credit- and debit-card data of more than 5 million customers from the parent company of Saks Fifth Avenue, Saks Off Fifth and Lord & Taylor stores, according to […]


The World of Open Banking

March 12, 2018

Via: Finextra

Open banking is not just for Europe, although many of us sitting in Europe probably think it is. Many other markets around the world have been noticing what Europe is up to and other countries and regions are also looking […]

Retail Banking

Wells Fargo banks on Greenhouse

December 5, 2017

Via: Banking Exchange

“We hear from a lot of people that they get stressed about money,” says Steve Ellis, head of the Wells Fargo Innovation Group. In the first quarter of 2018 the bank plans to pilot a new mobile-first app called Greenhouse […]

Retail Banking

Opti-channel: A fleeting fad or a new name for customer-centric banking?

November 10, 2017

Via: Finextra

Banks must shift from channel- and transaction-driven approach, to focus on individual customers Financial institutions have been trying to keep up with the ever-changing digital landscape and customer expectations. With retailers at the forefront of creating seamless customer experiences – […]

Retail Banking

Report: JPMorgan Most Popular Brand, U.S. Bank Most Loyal Customers

September 25, 2017

Via: ABF Journal

Brand Finance conducted research on bank brands in 22 markets to see how customers’ opinions have changed in an era of major disruption to the industry. David Haigh, CEO of Brand Finance, commented, “As global banks retreated after the Great […]

Retail Banking

Should banks be financial physicians?

June 21, 2017

Via: Banking Exchange

If you place yourself between two opposing sides, you are likely to become a target for both. If both sides respect you, however, you can be the means to channel divergent views into a common good. Jennifer Tescher and the […]

Retail Banking

Delinquencies to rise for auto loans, credit cards

December 20, 2016

Via: Banking Exchange

A tougher year is in store for loan performance for auto lenders and credit card issuers, but mortgage lenders will still benefit from tighter post-crisis credit standards. So says TransUnion in its 2017 Consumer Credit Market Forecast released recently. The […]

Retail Banking

If you’re seeing a spike in bank overdraft fees, you’re not alone

June 15, 2016


The nation’s largest banks saw a spike in the overdraft fees they collected from customers in the first quarter, according to new government data reported by The Washington Post. Wells Fargo saw the biggest jump, at 16 percent from the […]

Capital and Risk, Operational

Fears are running high over identity theft

May 13, 2016


Most Americans don’t trust anyone with their data — including Wall Street banks. And how protective bank customers are over their data might provide some ideas to big banks about how to best keep them happy. Nearly 1 in 5 […]


Wells Fargo promises faster credit for small business customers

May 10, 2016

Via: Finextra

Wells Fargo is ditching the paperwork for small businesses in need of short-term credit with the introduction of FastFlex, an online, fast-decision loan that is funded as soon as the next business day. The market for small business loans has […]

Retail Banking

Big US banks to fight for instant payments market

March 9, 2016

Via: Banking Technology

Some of the major US banks are planning to tap into the instant payments market via their digital network, according to Reuters. Banks including JP Morgan Chase, Bank of America, Wells Fargo and US Bancorp will use their jointly-owned network, clearXchange, […]


Overdraft Practices Continue to Gut Bank Accounts and Haunt Customers

February 29, 2016

Via: The New York Times

Angelina Lemus was puzzled. She had no idea why every month as much as $96 was disappearing from herCitibank checking account. Months later, Ms. Lemus finally figured out the mystery — or at least part of it. Citibank was taking […]