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Humans and robots: the future of customer-centric banking

January 3, 2018

Via: Finextra

A recent report by the Future of Work Commission, chaired by deputy Labour party leader Tom Watson, made me reflect on how banks in the UK have dealt with the technological revolution of the last few years, and how they might fare in 2018, when the pace of change will undoubtedly quicken. Indeed, a mainstream newspaper covering the report ran the headline ‘Robots can set us free and reverse decline’. This made me think: how true is this for banks? Have they recognised the power of automation yet, and what could it do for them in the future?

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