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Consumers Want to Interact with Their Banks Through Voice Assistants

December 7, 2017

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Voice assistants like Alexa and Siri could be the future of banking, as more and more consumers indicate a willingness to interact with their bank through these platforms, a study released this week by NTT Data found.

When it comes to voice, 41% of consumers that identified as “explorers” would use platforms like Siri or Alexa to communicate with their banks, the study of 1,102 consumers (and 102 financial institutions in the U.S.) found.

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